IT Management Revolution for Luxury Cruises
A luxury river cruise company in Singapore offers exclusive, high-end experiences on iconic rivers. SmartDev supports their exceptional customer service by managing their IT landscape through comprehensive Application Management Services (AMS), ensuring a seamless online end-user experience.
*Client is under NDA with SmartDev
Headcount
Backend Developers, Frontend Developer, Quality Assurance Engineer, Business Analyst
Industry
Luxury River Cruises
Products and Services
Application Management Services (AMS)
Timescales
Ongoing (Since July 2024)
Country
Singapore
Ignite Your Vision Together
The Challenge
- Lack of Internal IT Team: Our client faced significant challenges due to the absence of an internal IT team, which forced them to rely heavily on third-party vendors. This dependency led to inconsistent service quality and a fragmented IT strategy, disrupting their operations and diminishing guest experiences. The limited technical expertise within the company further highlighted the urgent need for a knowledgeable and reliable IT partner. They required a partner who could manage resources efficiently, ensure seamless IT operations, and elevate their technology infrastructure to match the high standards of their luxury cruises.
- Ensuring Exceptional Online Experience: The client’s online systems, including their Customer Relationship Management (CRM) software, websites, and payment systems, must operate flawlessly to meet the high expectations of their clientele. The websites, serving as the digital face of the company, offer a window into the unique experiences that await guests aboard their luxury cruises. They expect a secure, fast, and reliable payment system to instill confidence in guests during their visit or transactions. Even minor disruptions in this process can frustrate customers and create doubts about the safety and reliability of their financial transactions.
Technology Stacks
Zoho CRM
Drupal
SharePoint
The Solution
Our client sought a transformative solution to elevate their IT operations and enhance the guest experience. SmartDev stepped in to provide expert management and proactive support, addressing the critical needs of the company’s digital infrastructure:
1. Comprehensive IT Management: SmartDev took charge of client’s IT landscape by implementing Jira for efficient issue tracking, swiftly resolving technical problems. By utilizing Zoho CRM and Drupal, they seamlessly integrated all systems, creating a cohesive and high-quality digital presence.
2. Proactive Maintenance and Support: Recognizing the importance of flawless digital interactions, our team instituted proactive maintenance for the client’s CRM, websites, and payment systems. This strategy minimized downtime, ensuring that the company’s digital presence remained smooth and reliable.
Guests experienced seamless interactions with the online platforms, from booking their luxury cruises to making secure payments. This level of reliability and high performance in the digital experience mirrored the overall luxury and impeccable standards that our client is renowned for, reinforcing the company’s reputation for excellence in both service and experience.
Core Functions
Proven Track Record with ITIL Processes
Experience high-quality services provided by our team of seasoned professionals, ensuring top-notch performance and expertise.
EU-Based Quality with Experienced Resources
Experience high-quality services provided by our team of seasoned professionals, ensuring top-notch performance and expertise.
Agile Development Methodology
Leverage our agile approach to ensure rapid and effective problem resolution, adapting swiftly to changing needs and priorities.
AMS Consultancy
Providing AMS and IT Service Management best practice consultancy to deliver cost-effective and pragmatic solutions in areas such as IT Service Continuity, Disaster Recovery and Security Incident response planning.
Incident Management
Ensuring rapid resolution of Incidents within guaranteed minimum service levels. Initiating agreed Workarounds to ensure rapid recovery to normal operations.
Problem Management
Rapidly establishing the root cause of any major or recurring Incident to establish permanent fixes ensuring that associated Incidents never reoccur.
Change Management
Small Enhancements
Rapid deployment of small functional releases to satisfy business needs in a highly competitive business arena.
Explore AMS Solutions from SmartDev
Elevate your business by partnering with SmartDev’s Application Management Services (AMS). Imagine your applications performing at their peak, flawlessly handling demands while you focus on growth. Our AMS experts don’t just maintain your software—they enhance it, turning every update into an opportunity to innovate. Let’s work together to transform your digital ecosystem, ensuring your applications are always one step ahead, delivering the exceptional experiences your customers deserve.
Let's Build Something Together
What is SmartDev?
A Swiss company built and managed by highly experienced Europeans with a dedication to technical excellence, passed on to promising Vietnamese developers. SmartDev has 02 outsourced development centres in Danang and Hanoi (Vietnam).
How big is your development team?
SmartDev has a team of nearly 450 people. Our experienced HR team has the technical knowledge to scale teams up and down as appropriate and find the relevant skills for your project.
How do I get a quote?
Put your email address in the form and an expert will contact you shortly after analyzing your business requirements. We sign an NDA to ensure the highest degree of privacy. We will then issue a comprehensive project proposal, including cost estimates, timelines and skills required for your project. Upon agreement, we will assemble your team and begin delivery within ten days.
Why choose SmartDev?
Experienced Global Delivery Practices
Delivering solutions to over 300 clients worldwide, SmartDev has a strong presence on four continents, making us a truly international software development company. We combine the expertise of highly credited global experts with the top engineering talent emerging from Vietnam
Cost Effective Services & Stability
SmartDev offers a blend of cost-effective solutions, agile methodologies, and a client-focused approach. Our proficient team ensures timely project delivery with exceptional quality. Moreover, as a Swiss-made company, we cultivate a people-centric and productive work environment, fostering stability for long-term client relationships.
Fintech & AI Excellence
Our Quality Promise
Our offshore development, onshore management model ensures that we have the correct blend of skills to meet your project needs. Our skills extend to Agile development processes and scrum methods, making sure our projects are always delivered on time to our clients' requirements. We are certified to ISO standard 27001.