Engineering Efficiency: Optimizing Petrochemical Project with AMS Expertise
Our client’s internal team struggled to keep up with the demands of incident management, problem resolution, change requests, and system configuration for their ambitious petrochemical complex project. To address these critical needs, they partnered with SmartDev to leverage our expertise in Application Management Services (AMS), ensuring that every aspect of the project operates at peak performance. This collaboration is driving the petrochemical sector towards new standards of innovation and sustainability.
Headcount
BA/ QA, Developer, DevSecOps, Service Analyst
Industry
Petrochemicals
Products and Services
Application Management Service (AMS)
Timescales
12 months
Country
Vietnam
Let’s create something remarkable!
The Challenge
Our client is encountering significant hurdles with its IT and technology team, which is struggling to keep pace with the demanding requirements of incident management, problem resolution, change requests, and system configuration. The team’s current capacity is stretched thin, leading to escalating costs and delays that threaten to derail project timelines. These issues extend beyond simple operational disruptions; they are affecting the efficiency of the entire project, from everyday tasks to strategic objectives.
The urgency of this situation is heightened by the fact that every delay and additional expense exacerbates the difficulty of achieving our client’s ambitious goal of transforming Vietnam’s petrochemical industry. To sustain their momentum and drive the project to success, our client needs to address these inefficiencies head-on, ensuring that their IT and technology operations can support their goals without further strain.
Technology Stacks
WordPress CMS
SharePoint
Power Automate
The Solution
SmartDev offers a comprehensive Application Management Service (AMS) tailored to effectively address our client’s IT challenges. The scope of SmartDev’s AMS encompasses several key services:
Comprehensive IT Landscape Management: SmartDev will oversee the client’s main website, which includes information for 70 different microsites, and manage eight other existing websites. This holistic management ensures seamless operation and significantly reduces the burden on the client’s internal team.
DevOps Support: SmartDev will provide continuous integration, delivery, and deployment support, enhancing the reliability and performance of our client’s systems. This proactive support will facilitate quicker incident resolution and reduce downtime, ensuring that our client’s operations remain smooth and uninterrupted.
Security Management: SmartDev’s security management services are thorough and multifaceted, including:
- Patch Management: Regular updates to maintain system security.
- Access Control: Ensuring only authorized personnel have access to sensitive information.
- Data Integrity: Maintaining the accuracy and consistency of data across systems.
- Vulnerability Scanning: Regular scans to identify and address potential security threats.
- Backups: Implementing robust backup solutions to prevent data loss.
Cloud Infrastructure Optimization: SmartDev will provide expert guidance during discussions with AWS and other tech vendors to optimize our client’s cloud infrastructure. This will enhance scalability and efficiency, ensuring that our client’s cloud environment is both robust and flexible enough to meet their growing needs.
Core Functions
Proven Track Record with ITIL Processes
Rely on our consistent adherence to ITIL best practices, demonstrating our commitment to reliable and efficient IT service management.
EU-Based Quality with Experienced Resources
Leverage our agile approach to ensure rapid and effective problem resolution, adapting swiftly to changing needs and priorities.
Agile Development Methodology
AMS Consultancy
Providing AMS and IT Service Management best practice consultancy to deliver cost-effective and pragmatic solutions in areas such as IT Service Continuity, Disaster Recovery and Security Incident response planning.
Incident Management
Ensuring rapid resolution of Incidents within guaranteed minimum service levels. Initiating agreed Workarounds to ensure rapid recovery to normal operations.
Problem Management
Rapidly establishing the root cause of any major or recurring Incident to establish permanent fixes ensuring that associated Incidents never reoccur.
Change Management
Small Enhancements
Rapid deployment of small functional releases to satisfy business needs in a highly competitive business arena.
Explore AMS Solution with SmartDev Today
Enhance your application’s performance and customer experience across all platforms with AMS services seamlessly integrated into your operations. SmartDev’s AMS experts will support you in optimizing system efficiency, ensuring continuous improvement, and delivering market-leading solutions using advanced, secure, and scalable technologies. Together, let’s drive innovation and maximize the potential of your application landscape.
Let's Build Something Together
What is SmartDev?
A Swiss company built and managed by highly experienced Europeans with a dedication to technical excellence, passed on to promising Vietnamese developers. SmartDev has 02 outsourced development centres in Danang and Hanoi (Vietnam).
How big is your development team?
SmartDev has a team of nearly 450 people. Our experienced HR team has the technical knowledge to scale teams up and down as appropriate and find the relevant skills for your project.
How do I get a quote?
Put your email address in the form and an expert will contact you shortly after analyzing your business requirements. We sign an NDA to ensure the highest degree of privacy. We will then issue a comprehensive project proposal, including cost estimates, timelines and skills required for your project. Upon agreement, we will assemble your team and begin delivery within ten days.
Why choose SmartDev?
Experienced Global Delivery Practices
Delivering solutions to over 300 clients worldwide, SmartDev has a strong presence on four continents, making us a truly international software development company. We combine the expertise of highly credited global experts with the top engineering talent emerging from Vietnam
Cost Effective Services & Stability
SmartDev offers a blend of cost-effective solutions, agile methodologies, and a client-focused approach. Our proficient team ensures timely project delivery with exceptional quality. Moreover, as a Swiss-made company, we cultivate a people-centric and productive work environment, fostering stability for long-term client relationships.
Fintech & AI Excellence
Our Quality Promise
Our offshore development, onshore management model ensures that we have the correct blend of skills to meet your project needs. Our skills extend to Agile development processes and scrum methods, making sure our projects are always delivered on time to our clients' requirements. We are certified to ISO standard 27001.